Veroot Terms of Service

Please review the legal terms and conditions associated with using the Veroot site:

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services and Veroot’s website application (the "Services" or “Service”), and any data, information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as "Content"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms.

Transportation Security Administration shall hereinafter be referred to as “TSA”.

Federal Motor Carrier Safety Administration shall hereinafter be referred to as “FMCSA”.

SOFTWARE RIGHTS: Veroot Software reserves all rights to the software service as presented by Veroot Inc. You may use the software only as expressly permitted in this agreement. In doing so, you must comply with any technical limitations in the software that only allow you to use it in certain ways. You may not:

  • work around any technical limitations in the software;
  • reverse engineer, decompile or disassemble the software, except and only to the extent that applicable law expressly permits, despite this limitation;
  • make more copies of the software than specified in this agreement or allowed by applicable law, despite this limitation;
  • publish the software for others to copy;
  • use the software in any way that is against the law;
  • rent, lease or lend the software;

REASSIGN TO ANOTHER DEVICE: Since Veroot is provided as software as a service, it may be used on any internet enabled device as long as the user possesses valid login credentials.

TRANSFER TO A THIRD PARTY: The user of the Veroot software may not transfer this software. If the Veroot service is cancelled, the user may not retain any copies of the software or software output.

EXPORT RESTRICTIONS: The software is subject to United States export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the software. These laws include restrictions on destinations, end users and end use.

SUPPORT SERVICES: Veroot provides support services for the software as described at


  • a. United States. If you acquired the software in the United States, Ohio state law governs the interpretation of this agreement and applies to claims for breach of it, regardless of conflict of laws principles. The laws of the state where you live govern all other claims, including claims under state consumer protection laws, unfair competition laws, and in tort.
  • b. Outside the United States. If you acquired the software in any other country, the laws of that country apply.

USER LICENSE(s) and CREDENTIALS: Your user license and system authentication is granted through the assignment of a login and password or access token. The assignment of a login and password or access token are called login Credentials. Credentials are used to access your profile, account information and for viewing relationships with other companies. These Credentials are assigned specifically to your person, and by federal law, may not be used by another person. It is understood by the user that their Credentials may be used to access information classified by the government as Sensitive Security Information (SSI), and this login must be kept secret. If additional user licenses are necessary for your organization, this may be requested by contacting your Veroot representative.

MEMBERS SERVICES: There are two different types of members to Veroot, FULFILLERS (“Fulfillers”) and REQUESTORS (“Requestors”. The services provided to each member type are outline below. Veroot reserves the right to update membership types and profiles as necessary and also to improve the Veroot experience.

  • Fulfiller Services: Fulfillers may create, post, and update company profiles, upload documents, answer questionnaires, upload employee TSA data, etc. This profile contains data that includes but is not limited to general information, location, contact, TSA data, contractual signoffs, insurance information, etc. Fulfillers may be automatically listed in the search tool provided by Veroot. Fulfiller memberships are typically free unless additional services are provided or purchased via the Veroot site.
  • Requestor Services: Requestors may create and post information requests, update a profile, send information requests, request relationships, search for Fulfillers, analyze Fulfiller data, upload employee data, upload documents, contracts, etc. Requestors are able to monitor a Fulfiller’s information updates via a comprehensive UI and dashboard tool. Requestor memberships are subscription based.

RELATIONSHIP REQUESTS: “Relationship Requests” allow the sharing of data between two parties on Veroot the Requestor (i.e. a Logistics Provider, Company, Forwarder, Broker, or other approved Veroot member) and the Fulfiller (i.e. Agent, Company, Employee, etc.) It is understood by the user that a virtual private relationship between the Requestor and a Fulfiller is required to share data between Requestor and Fulfiller. This may be executed by Veroot in the background (upon request), or executed online with a formal "relationship" request, or via email with a fulfillment link. It requires both parties to have valid Veroot access, and to have made electronic or personal contact with each other to execute the request. Once a request is accepted by the Fulfiller, the relationship is established and data may be uploaded or transferred to the Requestor.

SUBSCRIPTION BASED MEMBERSHIP BILLING: Participation in the Veroot program is currently done on a month-to-month or long-term contract basis. If you have a subscription-based membership, any dues will be collected via a credit card transaction at the beginning of each month.

Subscription based billing does not apply to free memberships that may be offered to Fulfillers or other parties classified as “free” members.

PAYMENT, REFUNDS, UPGRADING AND DOWNGRADING: 1. A valid credit card is required for paying accounts. Free accounts are not required to provide a credit card number. 2. You will be billed for your first month immediately upon signup for a paying account. 3. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. 4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. 5. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle. 6. Downgrading or cancelling your Service may cause the loss of Content, features, or capacity of your Account. Veroot does not accept any liability for such loss.

CANCELLATION AND TERMINATION: 1. You are solely responsible for properly canceling your account. To cancel your account you must email Veroot and provide a written request to cancel your account. 2. All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled. 3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again. 4. Veroot, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Veroot service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Veroot reserves the right to refuse service to anyone for any reason at any time.

FULFILLER DATA: It is understood that document data, TSA data, insurance data, profile data and various other data is provided by the Fulfiller is used to update or populate the system on behalf of the Requestor. This information is only made available to Requestors that have an established a private relationship with the Fulfiller. Veroot is not responsible for faulty data that is uploaded or submitted by the Fulfiller.

SYSTEM DATA OWNERSHIP: From a system perspective, any (non-TSA related) data that is uploaded by a Fulfiller specifically at the request of the Requestor is owned by the requesting Requestor. Any data uploaded to the system by the Requestor is owned by the Requestor. Other system data that might be uploaded by the Fulfiller such as TSA data, FMCSA data, address location data, data used to solicit business, and other data, is property of Veroot Inc. This data will be used by Veroot to provide users with search and location services, employee data, TSA compliance updates, analytics, and for general system. Veroot protects all system data using best-in-class authentication, hosting, internet security, database management, and monitoring systems. Any data that is owned by the Requestor can be removed from the system at the request of the Requestor.

SYSTEM UPDATES: From time to time, new features and properties will be added to Veroot. Veroot reserves full right to add these new properties or services such as ability to advertise, rate, change pricing, change subscriptions, etc.

LINKS: The Services may contain links to third-party websites or resources such as the FMCSA, TSA, etc. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Veroot of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.


This limitation applies to:

  • anything related to the software, services, consulting, advice, content (including code) on third party Internet sites, or third party programs; and
  • claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable law.

It also applies even if:

  • repair, replacement or a refund for the software does not fully compensate you for any losses; or
  • Veroot knew or should have known about the possibility of the damages.

GENERAL CONDITIONS: 1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. 2. You understand that Veroot may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. 3. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Veroot, or any other Veroot service. 4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Veroot. 5. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 8. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Veroot customer, employee, member, or officer will result in immediate account termination. 9. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. 10. You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages. 11. You must not transmit any worms or viruses or any code of a destructive nature. 12. If your bandwidth usage exceeds 300 MB/month, or significantly exceeds the average bandwidth usage (as determined solely by Veroot) of other Veroot customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption. Veroot does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected. 13. You expressly understand and agree that Veroot shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Veroot has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. 14. The failure of Veroot to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Veroot and govern your use of the Service, superseding any prior agreements between you and Veroot (including, but not limited to, any prior versions of the Terms of Service). 15. As a member of the Veroot system, Veroot reserves the right to use the business name and / or logo of the member company for promotional purposes in product briefs, website, tradeshows, emails, etc. in order to let other prospective clients understand who is participating in the network and the value therein.

COPYRIGHT: 1. All content posted on the Service is must comply with U.S. copyright law. 2. Veroot does not pre-screen Content, but Veroot and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service. 3. The look and feel of the Service is copyright© 2010-2019 Veroot Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Veroot.

ENTIRE AGREEMENT: These terms of use, any addendum or amendment included with the software including a quotation, and the terms for supplements, updates, Internet-based services and support services that you use, are the entire agreement for the software and support services. Unless you Company has a signed Veroot End User License Agreement or addendum to these Terms, these Terms supersede and replace any prior agreements between Veroot and you regarding the Services.

We may revise these Terms from time to time. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

Questions about the Terms of Service should be sent to clientservices at veroot dot com.


© 2024 Veroot. All Rights Reserved.